Terms and Conditions of Sale

DISCLAIMER

The prices in our quotation are based on information given to Madrid at the time of the bid request and are for product only. Installations are to be provided by customer.

  1. Quote may change for various reasons: sizes, quantities, fabric changes, edge treatments (square, beveled etc.), mounting systems, type and thickness of substrate.
  2. Quote is based standard industry tolerances unless otherwise noted.
  3. Madrid will make every effort to keep to our customer's scheduled delivery date but will not be held liable for damages caused by delays, plant backlog, and ordered material delays.
  4. Non-standard fabric may require a deposit of up to 50% before ordering fabric.
  5. Special packaging and splitting shipment will be at customer's expense. Shipment must be inspected for freight damage upon receipt of order.
  6. Shop drawings are not included in Madrid’s quote.
  7. The cost to Madrid to activate a lien will be billed to customer.
  8. Payment of local or state taxes are the responsibility of purchaser and may not be included in Madrid’s quotations.
  9. Materials delivered and/or placed in storage, must be stored with protection from the weather, humidity and temperature variation (temperature of 60-85 degrees F and not more than 70-degree relative humidity), dirt, dust, or other contaminants. Installation of panels constitutes acceptance of product.
  10. Limited Warranty: 1 year warranty against workmanship defects.
  11. Individual line pricing is contingent upon purchasing all line items at the same time. Should this change, pricing is subject to change.
  12. Shipping and Storage: Madrid Freight policy is EXWORKS: Ogden, UT  84401.  Storage Policy: $350 fee per crate per month will be assessed to the customer after 30 calendar days of invoice.
  13. Order Changes: Order changes must be made in writing within 48 hours of receipt of your order confirmation. After 48 hours, orders cannot be modified.

 

RECEIPT OF PRODUCT PROCEDURES

  1. Check the number of crates or cartons.
  2. Check for correct address on freight bills, crates and/or cartons.
  3. If there is damage on crates or cartons, or a shortage, you must have the truck driver make a damage or shortage report on all copies of freight bill at the time of delivery.
  4. If you discover concealed damage, you must call freight carrier within 5 (five) working days and request an inspection of damaged freight. Document this inspection in writing with freight company and forward a copy of report to Madrid Acoustics, 2361 B Ave, Ogden, UT 84401.
  5. Do not remove damaged crates or cartons from receiving area until after inspection has been completed. Save all packing, crating and cartons.
  6. Do not return damaged goods to Madrid unless authorized to do so by Madrid. Freight will be refused at your cost.
  7. DO NOT FILL OUT FREIGHT CLAIM UNLESS AUTHORIZED TO DO SO BY MADRID.
  8. When you receive merchandise, check that your order is complete and correct. Check Quantity. BEGINNING OF INSTALLATION MEANS ACCEPTANCE OF MERCHANDISE.
  9. Check for all accessories such as clips, Velcro, splines, molding, etc..